Delivery & Returns
All orders will be shipped special delivery within 4 working days of your purchase. You will receive an email notification to confirm your order has been dispatched, if you require a tracking number please contact firstname.lastname@example.org
Carriers: DHL & Royal Mail Tracked and Signed
UK: £10 (5-7 Working days delivery)
Rest of the World : £20 (7-10 Working days delivery)
International customers please note:
If you order products for delivery outside the EU, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information and an estimate of their cost before placing your order.
We are only able to replace an item if they are damaged. If you need to exchange it for the same item, please email email@example.com.
You must use a tracked delivery service to ensure easy confirmation of receipt. You will be responsible for paying for your own shipping costs for returning your item. Alternatively, this can be dropped off at our studio for free. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For made to order, made to measure and custom services, we are unable to accept returns or refunds, due to their bespoke nature.